Last updated: January 2026
These Terms & Conditions govern the use of file chiptuning and related digital services provided by Enola Remaps Ltd. By purchasing credits, uploading files, or using any Enola Remaps Ltd service, you agree to be bound by the terms below.
Company: Enola Remaps Ltd
User / Customer / Tuner: Any individual or business using Enola Remaps Ltd services
File / Software: Any digital ECU/TCU software, modification, solution, or calibration supplied by Enola Remaps Ltd
Credits: Prepaid balance used to purchase services
Tool: Master or Slave tuning device used to read/write vehicle software
All software and file services are digital products. All payments for credits are non-refundable.
Credits are non-transferable between accounts.
Credits are valid for 12 months from the purchase date. Expired credits will not be reinstated.
If a file is proven to be defective and cannot be resolved, credits may be refunded to the user’s credit balance only.
Credits will not be issued:
Due to tool failure or inability to write a file
If the end customer changes their mind
Where no revisions or testing have been carried out
More than 30 days after the initial file request
Where a tool cannot write a file, Enola Remaps Ltd will supply a replacement file for a different compatible tool free of charge within 30 days, for the same ECU only.
Files uploaded incorrectly, missing solutions, or processed with incorrect selections will require a new paid file request.
Additional features, solutions, or changes requested after a file has been submitted will incur an additional £30 charge.
Any new solutions added after completion require a new file request.
If a vehicle returns to the main dealer and software is overwritten, a new file request is required.
File requests for unavailable solutions will be processed unless a message is left during upload. If unsure, users must contact support before processing.
A £30 fee applies for decrypting or encrypting files outside of the Enola Remaps Ltd service.
Enola Remaps Ltd does not offer support for clone tools. No refunds will be given for:
Clone tool write failures
ECU damage caused by clone tools
Tool failures are the responsibility of the user. Please contact your tool supplier for support.
Without before and after data logging, Enola Remaps Ltd cannot be held responsible for any vehicle damage.
Full vehicle health checks must be carried out before any tuning.
Vehicles run on a dyno must have baseline (stock) and post-tune runs. Running modified vehicles without a baseline is not recommended.
All files are supplied on the basis that tuning is performed entirely at the user’s own risk.
If a file causes issues, data logs must be provided before any refund or credit review is considered.
Engine tuning must be completed before gearbox tuning.
Refunds will not be issued for gearbox files if the engine cannot be remapped.
Users must read Tuner Comments before downloading files. No refunds will be issued for failure to do so.
Any vehicle software update that removes Enola Remaps Ltd software will require a new upload and charge.
Speed limiters may be stored in modules other than the ECU (e.g. BCM).
No credits will be returned if a limiter remains active after Vmax removal.
If support confirms the ECU solution is correct, responsibility lies with alternative vehicle modules.
No refunds will be given if a job cannot be completed due to the installer lacking the correct tools or procedures.
This includes failure to locate DTCs or complete required resets.
The User / Tuner is solely responsible for ensuring that all vehicle modifications, tuning files, and software changes comply with:
Local and national road traffic laws
Vehicle construction and use regulations
Emissions, MOT/TÜV/inspection, insurance, and homologation requirements
Enola Remaps Ltd does not provide legal advice regarding vehicle modification legality.
Files are supplied for off-road, motorsport, or export use where required by law.
The User accepts full legal and financial responsibility for any consequences arising from the installation or use of supplied files.
Enola Remaps Ltd accepts no liability for fines, penalties, vehicle seizure, failed inspections, insurance invalidation, or legal claims resulting from non-compliant vehicle modifications.
Access to the Vehicle Lookup Menu is granted at Enola Remaps Ltd’s discretion.
Abuse of the system or repeated failure to upload files may result in restricted or terminated access.
Multiple accounts are strictly prohibited. Any user found with multiple accounts will be banned, with all credits forfeited.
No software may be shared publicly or privately, including forums or social media.
Breaches will result in immediate account termination with no refund.
Slave tools purchased from Enola Remaps Ltd are not guaranteed release.
Release is at Enola Remaps Ltd’s discretion and, if approved, subject to a £500 + VAT fee.
Tool transfers require:
Vetting and approval of the new owner
Tool name change prior to approval
Previous owners are responsible for all transfer-related fees.
New owners may not use previous accounts. Any attempt will result in account termination.
Any false, misleading, or defamatory statements made publicly about Enola Remaps Ltd will result in immediate account termination and potential legal action.
Soliciting or diverting Enola Remaps Ltd customers to competing services is strictly prohibited and will result in permanent account termination.
Competitors may use the service legitimately. However, slander, misuse, or deceptive practices will result in immediate account closure and potential legal action.
Enola Remaps Ltd reserves the right, at its sole discretion, to:
Suspend or terminate accounts
Forfeit remaining credits
Permanently ban users
Pursue legal remedies where applicable
All support requests must be submitted via the file support chat.
Enola Remaps Ltd reserves the right to update or modify these Terms & Conditions at any time without prior notice.
By using Enola Remaps Ltd services, you confirm that you have read, understood, and agreed to these Terms & Conditions.
